GENERAL

  • What is H.I.P.?

    • H.I.P. is an e-commerce site dedicated to offering you a wide range of basic necessities to premium goods and services you can enjoy at the comfort of your very home.

    • From food and beverages to home and gardening needs, we’re happy to be your one stop shop with heaps of everything you need and want.
  • Where do you deliver?

    • We deliver within Metro Manila only for now.

  • What kind of products does H.I.P. carry?

    • Part of our core is to highlight proudly Filipino made products from different regions and provinces around the country. We want to be the link that introduces heaps of amazing local brands and products to our consumers here in Metro Manila and bring them closer to these places by giving them a taste or experience.

  • How do I create an account?

    • Go to www.hipstoreph.com. On the upper right side of the page, click on the  “Create Account” button. Fill up the given form with your important details such as name, e-mail address, and password you want to use for the website. Click on the “Create” button and you’re done! You’re officially H.I.P.!


ORDERING

  • Can I place orders from different stores at the same time?

    • Yes. You can add an item to you cart and shop for others before proceeding to check out. 

  • What is the minimum order value?

    • You can enjoy shopping at H.I.P. without worrying about a minimum order value.

  • How can I increase the quantity of my order way past your limit?

    • If you are interested in buying items in bulk, please send us a message at info@hipstoreph.com

  • How will I know if any item in my order is unavailable?

    • An item’s photo will appear in grayscale if it is unavailable. If you are purchasing many quantities of a single product, you won’t be able to add another quantity of this item any more to your cart if our recorded stocks on the website have reached zero.


PAYMENTS

  • What types of payment do you accept?

    • We accept PayMaya, PayPal, GCash, and bank transfers.


DELIVERY

  • How long until I receive my order?

    • Expect your package to arrive in 1-2 days from the day you placed the order.  

  • Can I track my order?

    • Yes. Once we have passed on your package to the courier for shipping, we will immediately send you via text a link where you can track your order. 

  • Can I change the delivery address of my order?

    • Yes, you can change any necessary information within an hour after the order was placed.

  • How do I see my receipt?

    • After you have completed check out, a receipt will automatically be sent to the email address you gave us when you registered or when you made the purchase.

  • How do I report a problem with my order?

    • For any concerns regarding your order, please do email us at info@hipstoreph.com

  • How do I return items?

    • Send us a message at info@hipstoreph.com and we’ll help you out. To learn more about our return policy, you can read about it here: https://hipstoreph.com/policies/refund-policy

  • How can I cancel an order?

    • Because we process orders immediately, you can only cancel an order within an hour after the order was placed on our website. Just send us an email at info@hipstoreph.com and we’ll guide you through it. 

 

 

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